Frequently Asked Questions
“We get that a lot!” Here are some answers to some great questions we get fielded on a regular basis.
How Do I Hire FFA?
You can call our office at (315) 451-3400 or email FFA’s Office Adminstrator, Mallorie, to set up new cases.
What information pertaining to or specifics of the case is needed for you to formulate a quote for your services? Will you typically correspond with a firm to ask additional questions of the case before giving a quote?
We typically have new clients fill out our “New Assignment Form” which gives us the information we need to set up a new case; Including date of loss, loss location, name/address of insured, claim/ file number, etc.
If an estimate is required, a quick telephone call to acquire some additional information regarding the site condition and scope of work is usually all it takes. The estimate will include the scope of work as well as a cost estimate to include time and materials to complete the assignment.
A conflict check will be ran with the collected information on complex files before proceeding with work on a file.
What is a typical “Estimated Time of Arrival” for you to travel to the site of the case?
The estimated Time of Arrival is completely dependent on the conditions as required by the site and investigation. Typically, 24 to 48 hours is the minimum response time.
Can I/my agency bring evidence to your headquarter location in Syracuse?
Yes, we have a climate-controlled warehouse with forklift and large overhead door at our Syracuse office that has the capabilities to unload and store evidence.
A time should be coordinated with FFA’s Office Administrator Mallorie at (315) 451-3400.
What happens to any evidence you collect? After the conclusion of the case, do you return any evidence?
- All evidence that is collected by FFA is brought back to our warehouse in Syracuse for storage. All evidence is properly secured, labeled, and organized in our climate -controlled/alarmed warehouse for safekeeping.
- Storage is billed every 6 months at a monthly rate that corresponds to the size of the evidence that is being stored.
- After the conclusion of a case, the evidence can either be returned to the client or discarded at our facility with proper written authorization.
- No evidence will be discarded without written authorization, and the client will be billed until written authorization is received.
What tools do you have at your disposal that are advantageous to accurately determine failure origin/causation?
We utilize: a Computed Tomography Machine, X-Ray, Microscope, Drone (with licensed operator), multimeters, megohmmeters, earth ground testers, breaker tester, Sound Level Meter, gas pressure and flow meters, borescope and ultrasonic cleaner (just to name a handful of our frequently used tools.)
Beyond Syracuse, what other towns/cities/areas do your serve?
FFA works throughout the United States, with the concentration of work performed throughout the northeast region of the U.S.